The plastic coating on a Shat-R-Shield fluorescent is guaranteed to last for the rated-life of the lamp and will not turn yellow, crack, or otherwise fail during that time, subject to the following conditions:
Lamps can be installed in open or enclosed fixtures.
Lamps must be installed and operating in ambient temps below 150°F for T8 and T12; below 400°F for T5HO lamps.
Lamps cannot be used in fixtures employing defective ballasts; ballasts that have been used longer than their rated- life; or ballasts that are improperly wired. Lamps cannot be used in fixtures where poor pin contact occurs.
Lamp types and ballast types must be compatible (rapid-start lamps with rapid-start ballasts, etc.)
Shat·R·Shield Lighting Inc. does not recommend the use of occupancy sensor in conjunction with an instant start ballast due to the negative impact it has on the life of the lamp.
Shat·R·Shield Lighting Inc. reserves the right to have an employee or agent inspect the fixture, ballast and/or location where a lamp with a failed coating was installed.
Osram/Sylvania Octron lamps, when used with Osram/Sylvania Quicktronic ballasts, qualify for the Quick60+ Warranty. (Contact Shat·R·Shield Lighting)
Philips Advantage Plus 90 Protection matches any major manufacturer’s “system” warranty and extends it for another 90 days. The Philip’s program allows the use of any major brand of lamps (Philips, GE, Osram) that are used now or in the future. Open to all distributors. (Contact Shat·R·Shield Lighting)
Removal of orange Shat·R·Shield Lighting label voids this warranty.
HIGH INTENSITY DISCHARGE (HID) LAMPS The plastic coating on a Shat·R·Shield Lighting HID lamp is guaranteed not to yellow and will withstand bulb wall temperatures up to 500°F. Except under the foregoing conditions, due to variable conditions and fixture design, Shat·R·Shield does not warrant or otherwise guarantee the plastic coating on HID lamps for the rated-life of the lamp. The purpose of the coating is to contain virtually all glass fragments, phosphors and mercury in the event the lamp is accidentally dropped or broken. Shat·R·Shield suggests the HID shatterproof lamps be inspected and replaced if the coating material is compromised due to temperature extremes.
The coating is not designed to contain an arc-tube rupture (non-passive failure).
Under certain conditions, glass fragments may escape the coating.
Lamps MUST be burned base-UP only, and in open fixtures. Operate with compatible ballast and fixture only.
On rare occasion, usually at end of life, an arc-tube rupture can occur and shatter the outer glass and coating. This is possible with all non-shrouded metal halide lamps.
INCANDESCENT LAMPS The plastic coating on a Shat·R·Shield Lighting incandescent lamp is guaranteed not to crack, peel, or turn yellow, and will withstand bulb wall temperatures up to 500°F, subject to the following conditions:
The lamps should not be in enclosed fixtures or fixtures that do not allow heat dissipation.
Lamps can be operated in ambient temperatures up to 400°F.
The coating is designed to minimize glass shattering in the event a lamp is dropped or accidentally broken.
Under certain conditions, glass fragments may escape the coating.
LINEAR LED LAMPS There is a 5 year limited warranty on Shat·R·Shield Lighting plastic coated Linear LED tubes. The plastic coating is guaranteed not to crack, peel, or turn yellow. Lamp must we wired correctly according to style and specification.
Lamps can be installed in open or enclosed fixtures.
Ballast Bypass Lamps must be wired in accordance with their style and instructions.
Lamps must be installed and operating in ambient temperatures below 150°F.
Lamps cannot be used in fixtures employing defective ballasts; ballasts that have been used longer than their rated- life; or ballasts that are improperly wired. Lamps cannot be used in fixtures where poor pin contact occurs.
Lamp types and ballast types must be compatible.
Shat·R·Shield Lighting Inc. recommends that occupancy sensors be set to keep lamps on for a minimum of 30 mins.
Shat·R·Shield Lighting Inc. reserves the right to have an employee or agent inspect the fixture, ballast and/or location where a lamp with a failed coating was installed.
Removal of orange Shat·R·Shield Lighting label voids this warranty.
WARRANTY IS VOID IF NOT USED FOR THE PURPOSE FOR WHICH THIS PRODUCT IS MANUFACTURED. Contact us for information on chemical compatibility.
MINIMUM ORDER A $150 distributor net is the standard minimum order. Purchase orders for less than $150 will incur an additional $25 service charge.
ORDERING Shat-R-Shield, Inc. will not be responsible for errors on verbal orders. Prompt confirming purchase orders are required. Please use catalog/UPC number for accuracy. Less than full case means that the item is a non-stock item. Shat-R-Shield, Inc. will purchase to coat the full case quantity being ordered. If there is a breakage or one of the lamps fail during the coating process, the customer will be billed and shipped only the number of lamps that pass inspection. No return allowed on non-stock items. Orders are subject to prices in effect at date that order is received by Shat-R-Shield. PRICES ARE SUBJECT TO CHANGE WITHOUT NOTICE.
FREIGHT is FOB shipping point (origin) with freight paid on all lamp orders of $3,000 or more (all safety coated products, including LED lamps.) Freight paid orders are within the continental United States. In the event that partial shipments or shipments by other than Shat-R-Shield, Inc. selected carriers are requested, full transportation charges are to be borne by the purchaser. A freight-allowed order will ship complete only after all line items are available for shipment. If a partial shipment is requested, freight charges for back orders that include non-stock items are the responsibility of the purchaser. Non-stock items are identified in the Shat-R-Shield price schedule by an asterisk next to the catalog order number. Non-stock is also referred to as “less than full case”. Shat-R-Shield, Inc. reserves the right to make partial shipments, when necessary, without penalty to the purchaser. Shat-R-Shield charges a $20 fee if the purchaser requires/requests shipment notifications.
CLAIMS Upon acceptance by the carrier, title to material passes to consignee. All claims for loss or breakage, concealed or otherwise, for shipments accepted by consignee must be made against the carrier by the consignee. This includes all shipments going collect or 3rd party.
RETURNED GOODS All returns must be authorized by SRS’s Customer Service Department and are subject to the following:
Goods must be authorized for return within 90 days of purchase and require an RMA from Shat-R-Shield, Inc.
Customer is responsible for all freight charges and any damages which may occur; unless fault of Shat-R-Shield, Inc. in which Shat-R-Shield, Inc. will give full credit, plus transportation costs, if returned per transportation routing instructions stated on the RMA.
Credit will be issued at the purchase price less damages and a 25% return goods charge.
No return allowed on non-stock items or discontinued items.
No broken cases allowed on returns (lamps only) – full case quantities only in original packaging.
TERMS Net 30 days upon credit approval.
*If payment is made with a credit card, a 2.05% nominal surcharge will be added to each transaction amount (which is not greater than our cost to accept this payment method).
MINIMUM ORDER A $175 distributor net is the standard minimum order. Purchase orders for less than $175 will incur an additional $25 service charge.
ORDERING Shat-R-Shield, Inc. will not be responsible for errors on verbal orders. Prompt confirming purchase orders are required. Please use catalog/ UPC number for accuracy. Non-stock items, also referred to as ‘less than full case’, are identified in the Shat-R-Shield price list by an asterisk next to the catalog order number. No return allowed on non-stock items. Shat-R-Shield, Inc. will purchase to coat the full case quantity being ordered. If there is a breakage or one of the lamps fail during the coating process, the customer will be billed and shipped only the number of lamps that pass inspection. Orders are subject to prices in effect the date the order is received by Shat-R-Shield. PRICES ARE IN CANADIAN DOLLARS AND ARE SUBJECT TO CHANGE WITHOUT NOTICE.
FREIGHT Orders of $2,000 from Canadian warehouse to the distributor will ship freight allowed. Shipments from US directly to the Canadian distributor will ship freight allowed at $2,000 for lamps in full case quantities. All orders not meeting freight prepaid terms must ship collect or 3rd party. No prepay or add freight permitted. Shat-R-Shield, Inc. reserves the right to make partial shipments, when necessary, without penalty to the purchaser. Shat-R-Shield charges a $20 fee if the purchaser requires/requests shipment notifications.
CLAIMS Upon acceptance by the carrier, title to material passes to consignee. All claims for loss or breakage, concealed or otherwise, for shipments accepted by consignee must be made against the carrier by the consignee.
RETURNED GOODS All returns must be authorized by SRS’s Customer Service Department and are subject to the following:
Goods must be authorized for return within 90 days of purchase and require an RMA from Shat-R-Shield, Inc.
Customer is responsible for all freight charges and any damages which may occur; unless fault of Shat-R-Shield, Inc. in which Shat-R-Shield, Inc. will give full credit, plus transportation costs, if returned per transportation routing instructions stated on the RMA.
Credit will be issued at the purchase price less damages and a 25% return goods charge.
No return allowed on non-stock items or discontinued items.
No broken cases allowed on returns (lamps only) – full case quantities only in original packaging.
TERMS Net 30 days upon credit approval.
*If payment is made with a credit card, a 2.05% nominal surcharge will be added to each transaction amount (which is not greater than our cost to accept this payment method).
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